We sell this chair worldwide and, of course, our customers need mechanical help from time to time, just as you do with a standard wheelchair. You can take it to any mechanically competent person, such as bicycle technicians, appliance technicians, wheelchair service people, motor mechanics. Our website provides a complete set of videos showing how to service the wheelchair or fix the wheelchair. These videos are accessible when you enter your wheel serial number.
If you are doing the work yourself, be sure that you would be capable of, say, fixing a car. Many of the mechanical aspects of the design are quite sophisticated and the technician really must be competent around mechanisms or danger may befall. If the wheels don’t provide reliable braking, you might be in trouble.
Your technician can contact us and we’ll provide tech support if necessary.